Note: This document is currently provided as part of a
pre-release/demo version of the application and is intended for
informational purposes only.
1. Introduction
Welcome to CabaConnect ("we", "us", "our"). CabaConnect is a mobile
marketplace that connects buyers in Algeria with travelers who carry
products from abroad. This Privacy Policy explains how we collect, use,
disclose, and safeguard your personal information when you use our
mobile application and website (collectively, the "Service").
By accessing or using the Service, you agree to the terms of this
Privacy Policy. If you do not agree with our practices, please do not
use the Service.
2. Information We Collect
2.1 Information You Provide
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Account Information: Name, email address, phone
number, date of birth, and profile photo when you register for an
account.
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Identity Verification (KYC): Government-issued ID
documents, selfie photos, and related information required for
identity verification before you can transact on the platform.
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Transaction Data: Details of requests, offers,
orders, deliveries, handover codes, and payment information associated
with your use of the Service.
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Wallet Information: Deposit amounts, payout history,
wallet balance, and payment method details (CCP, BaridiMob, or other
supported methods).
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Communications: Messages exchanged between buyers and
travelers through the in-app chat, as well as communications with our
support team.
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Ratings & Reviews: Feedback you provide about other
users after completed transactions.
2.2 Information Collected Automatically
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Device Information: Device type, operating system,
unique device identifiers, browser type, and mobile network
information.
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Location Data: With your consent, we may collect
precise or approximate location data from your device to facilitate
meetups and delivery coordination.
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Usage Data: Pages viewed, features used, search
queries, interaction patterns, session duration, and app performance
data.
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Log Data: IP address, access times, referring URLs,
and error logs.
3. How We Use Your Information
We use the information we collect for the following purposes:
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Provide and Operate the Service: Match buyers with
travelers, process transactions, manage escrow deposits, facilitate
handover code verification, and maintain wallet functionality.
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Identity Verification: Conduct KYC checks to ensure
the safety and trustworthiness of all users on the platform.
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Payments and Escrow: Process deposits, hold funds in
escrow, release payments to travelers upon confirmed delivery, and
manage wallet top-ups and withdrawals.
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Communications: Send transaction updates, delivery
notifications, handover codes, and important service announcements.
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Safety and Security: Detect and prevent fraud, abuse,
and unauthorized activity; enforce our Terms and Conditions.
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Improvement: Analyze usage patterns to improve the
Service, develop new features, and enhance user experience.
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Legal Compliance: Comply with applicable laws,
regulations, and legal processes.
4. Sharing Your Information
We may share your personal information in the following circumstances:
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With Other Users: When you engage in a transaction,
limited profile information (name, profile photo, rating) is shared
with the other party. Precise contact details are only shared as
needed to facilitate the delivery.
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Payment Processors: We share necessary transaction
data with payment service providers (CCP, BaridiMob, and other
supported payment methods) to process deposits, top-ups, and payouts.
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KYC / Verification Providers: Identity documents and
verification data are shared with our third-party identity
verification partners.
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Service Providers: We may share information with
trusted third parties who assist us in operating the Service,
including hosting, analytics, and customer support providers.
-
Legal Requirements: We may disclose your information
if required by law, regulation, legal process, or governmental
request, or to protect the rights, property, or safety of CabaConnect,
our users, or others.
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Business Transfers: In connection with any merger,
acquisition, or sale of assets, your information may be transferred as
part of that transaction.
5. Data Security
We implement industry-standard security measures to protect your
personal information, including:
- Encryption of data in transit (TLS/SSL) and at rest.
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Secure storage of identity verification documents with restricted
access.
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Protection of escrow funds through secure payment infrastructure.
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Regular security assessments and monitoring for unauthorized access.
While we strive to protect your data, no method of electronic
transmission or storage is 100% secure. We cannot guarantee absolute
security of your information.
6. Data Retention
We retain your personal information for as long as your account is
active or as needed to provide the Service. Specifically:
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Account Data: Retained for the lifetime of your
account, plus a reasonable period after account closure for legal and
audit purposes.
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Transaction Records: Retained for a minimum of 5
years after the transaction to comply with financial regulations and
resolve potential disputes.
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KYC Documents: Retained as required by applicable
identity verification and anti-money laundering regulations.
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Usage Data: Aggregated and anonymized usage data may
be retained indefinitely for analytics and improvement purposes.
Upon account deletion, we will remove or anonymize your personal data
within a reasonable timeframe, except where retention is required by
law.
7. Your Rights
Depending on your jurisdiction, you may have the following rights
regarding your personal data:
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Access: Request a copy of the personal data we hold
about you.
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Correction: Request correction of inaccurate or
incomplete personal data.
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Deletion: Request deletion of your personal data,
subject to legal retention requirements.
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Data Portability: Request a copy of your data in a
structured, machine-readable format.
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Withdraw Consent: Where processing is based on
consent, you may withdraw it at any time.
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Objection: Object to certain processing of your
personal data.
To exercise any of these rights, please contact us at
support@cabaconnect.com.
8. Third-Party Services
Our Service integrates with third-party services for payment processing,
identity verification, analytics, and other functionality. These third
parties have their own privacy policies governing the use of your
information. Key third-party integrations include:
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Payment Gateways: CCP, BaridiMob, and other local
payment methods available in Algeria.
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Identity Verification: Third-party KYC service
providers for document and identity verification.
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Analytics: Tools that help us understand how the
Service is used and how to improve it.
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Push Notifications: Services that deliver real-time
notifications about transaction updates.
9. Children's Privacy
CabaConnect is not intended for use by individuals under the age of 18.
We do not knowingly collect personal information from children under 18.
If we discover that we have inadvertently collected data from a minor,
we will take steps to delete such information promptly. If you believe a
child has provided us with personal information, please contact us at
support@cabaconnect.com.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make
changes, we will update the "Last updated" date at the top of this page
and, where appropriate, notify you via the app or email. We encourage
you to review this Privacy Policy periodically to stay informed about
how we protect your information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy
Policy or our data practices, please contact us at: