Terms & Conditions

1. Key Terms

Welcome to CabaConnect. Please read these Terms and Conditions ("Terms") carefully before using the CabaConnect mobile application and website (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

• "Buyer" (also "Shopper" or "Orderer") means a member who posts a request for a product from abroad or accepts a traveler's listing to have an item delivered via the Service.
• "Traveler" means a member who lists their travel origin and destination via the Service and offers to carry products for buyers.
• "Handover Code" means the unique 6-digit PIN generated by the Service to confirm safe delivery of an item from a traveler to a buyer.
• "Escrow" means the secure holding of a buyer's deposit by CabaConnect until delivery is confirmed via the handover code.
• "Wallet" means the in-app digital account used to hold funds, make deposits, and receive payouts.

2. Description of CabaConnect

CabaConnect is a mobile marketplace platform that facilitates peer-to-peer shopping and delivery services between buyers and travelers. The platform enables buyers in Algeria to request products from abroad and connects them with travelers who can carry those products during their trips.

CabaConnect can be downloaded from the App Store and Google Play. By using the Service, you acknowledge that CabaConnect:

• Acts as a gateway to connect buyers with travelers.
• Is not a shipping company, logistics company, or courier service.
• Is not an owner or operator of transportation services.
• Does not take possession of any items at any time.
• Provides a platform and limited dispute resolution services only.

3. Account Registration

To use the Service, you must create an account. By registering, you attest that:

1. You are at least eighteen (18) years of age or older.
2. The information you provide about yourself is accurate and complete.
3. You will update your account information promptly if it changes.
4. You have read and agree to these Terms, our Privacy Policy, and any other applicable guidelines.

You must complete KYC (Know Your Customer) identity verification before you can engage in any transactions on the platform. This includes providing a valid government-issued ID and completing the verification process.

4. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect unauthorized access or any suspicious activity, you must notify CabaConnect immediately at support@cabaconnect.com.

CabaConnect reserves the right to suspend or terminate accounts that show signs of fraudulent activity, violation of these Terms, or other misuse.

5. The Role of CabaConnect

CabaConnect's roles in any transaction between a buyer and a traveler are strictly limited to:

• Connecting buyers with travelers and enabling them to voluntarily enter into transactions on terms of their own choosing.
• Facilitating secure escrow deposits and handover code verification.
• Providing limited dispute resolution and mediation services.

CabaConnect shall not be responsible for any party's performance of their obligations in a transaction, nor for any customs or import problems, loss, injury, or damage that may arise in connection with any transaction.

6. Buyer Terms

6.1 Posting a Request

Buyers may post a request for a specific product by providing accurate details including: product description, estimated price, preferred origin country, and budget for the traveler's reward. Alternatively, buyers may browse traveler listings and make direct requests.

6.2 Accepting an Offer & Payment

When a buyer accepts a traveler's offer, the buyer must pay a secure deposit from their wallet. This deposit is held in escrow by CabaConnect until delivery is confirmed. The deposit covers the product cost and the traveler's agreed-upon reward.

6.3 Receiving Delivery

Upon delivery, the buyer receives a unique 6-digit handover code via the app. The buyer shares this code with the traveler to confirm safe receipt of the item. Once the code is verified:

• The escrow funds are released to the traveler's wallet.
• The transaction is marked as completed.
• Both parties are prompted to leave ratings and reviews.

6.4 Buyer Obligations

• Provide accurate and complete product details in requests.
• Do not request prohibited items (see Section 12).
• Meet travelers in public, safe locations for handover.
• Pay any applicable customs duties if they arise from the transaction.
• Confirm delivery promptly using the handover code.

7. Traveler Terms

7.1 Posting a Trip

Travelers may post their upcoming trip details including: origin, destination, travel dates, and available luggage capacity. Alternatively, travelers may browse buyer requests and make offers.

7.2 Accepting a Deal & Confirmation

When a traveler makes an offer on a buyer's request and the buyer accepts, the transaction is confirmed once the buyer's deposit is placed in escrow. At this point, the traveler is committed to purchasing and delivering the item.

7.3 Delivery & Payment

The traveler purchases the item abroad and delivers it to the buyer in person. Upon delivery:

• The traveler enters the handover code provided by the buyer.
• Once verified, the escrowed funds (minus any CabaConnect fees) are released to the traveler's wallet.
• Funds are available instantly in the traveler's in-app wallet.

7.4 Traveler Obligations

• Provide accurate trip details (dates, origin, destination, available space).
• Purchase the correct item as described in the buyer's request.
• Upload proof of purchase (receipt) when requested.
• Do not carry prohibited items (see Section 12).
• Deliver items in good condition and on the agreed timeline.
• Be aware of customs regulations for both origin and destination countries.

8. Escrow & Deposits

CabaConnect uses an escrow system to protect both buyers and travelers:

• When a buyer accepts an offer, a deposit is deducted from their wallet and held in escrow.
• Neither party can access the escrowed funds during the transaction.
• Funds are released to the traveler's wallet only upon successful handover code verification.
• If a traveler fails to deliver, the escrowed deposit is returned to the buyer's wallet.
• In case of disputes, CabaConnect may hold funds until the dispute is resolved.

9. Fees & Payments

• CabaConnect Commission: A service fee is charged on each transaction. The fee amount is displayed to both parties before confirming a deal.
• Wallet Top-Up: Buyers can top up their wallet using CCP, BaridiMob, and other local payment methods supported in Algeria.
• Traveler Payouts: Travelers receive their reward minus the CabaConnect commission directly in their in-app wallet upon confirmed delivery.
• Transaction Fees: Payment gateway fees may apply depending on the top-up or withdrawal method used.

10. Handover Code & Delivery

The handover code system is a core safety feature of CabaConnect:

• A unique 6-digit PIN is generated for each delivery and sent to the buyer via the app.
• The buyer shares the code with the traveler only after inspecting and accepting the delivered item.
• The traveler enters the code in the app to confirm delivery.
• This code serves as binding proof of successful delivery.

CabaConnect strongly recommends that all handover meetings take place in public, well-lit locations for the safety of both parties.

11. Risk of Loss

• Once a traveler carries a shipment, the traveler is responsible for its safekeeping until delivery.
• If an item is lost due to airline baggage loss, the traveler must provide legal evidence (e.g., airline lost luggage report). In such cases, the escrowed funds are returned to the buyer.
• If a traveler loses or damages an item through negligence, the traveler is responsible for reimbursing the buyer. CabaConnect will mediate the dispute.
• CabaConnect is not liable for lost, stolen, or damaged items, but will provide dispute resolution support.

12. Prohibited Items

The following items are strictly prohibited on CabaConnect. Travelers must always inspect items before accepting them. Both buyers and travelers must comply with customs and import regulations of all relevant jurisdictions.

• Firearms, ammunition, and explosives
• Knives, weapons, and police equipment
• Illegal drugs and controlled substances
• Counterfeit goods or currency
• Stolen property
• Aerosols and flammable liquids
• Dangerous goods as defined by IATA
• Live animals
• Human remains
• Items prohibited by law in the country of origin, destination, or any transit country
• Any item without a corresponding clear category in the CabaConnect app

Violation of this policy may result in immediate account suspension and reporting to relevant authorities.

13. Customs & Import Regulations

CabaConnect is committed to compliance with customs regulations and laws in all countries. Users are responsible for:

• Understanding and complying with customs laws and import regulations of both origin and destination countries.
• Declaring items accurately and paying any applicable customs duties or taxes.
• Not attempting to import commercial quantities of goods. CabaConnect is designed for personal-use items only.

13.1 Customs Duty Responsibility

If customs duties are assessed on an item:

• The buyer is generally responsible for customs duties/taxes, as they are the requester of the item.
• The traveler must provide proper documentation (customs receipts) as proof of duties paid.
• If the traveler's negligence (e.g., mixing personal items causing duty assessment) caused the duties, the traveler bears responsibility.
• Either party may contact CabaConnect for mediation in customs-related disputes.

14. Ratings & Reviews

After each completed transaction, both buyers and travelers are encouraged to leave ratings and reviews. This system helps build trust within the CabaConnect community. Users agree to:

• Provide honest and fair reviews based on their experience.
• Not post defamatory, abusive, or fraudulent reviews.
• Not manipulate ratings through fake transactions or collusion.

CabaConnect reserves the right to remove reviews that violate these guidelines.

15. Dispute Resolution

In the event of a dispute between a buyer and a traveler, CabaConnect offers mediation services:

• Either party may initiate a dispute through the app or by contacting support@cabaconnect.com.
• CabaConnect will review transaction records, chat history, proof of purchase, and any other relevant evidence.
• Standard disputes are typically resolved within 2–7 business days.
• Complex disputes may take up to 30 business days.
• During a dispute, escrowed funds may be held until resolution.

CabaConnect's dispute resolution decisions are made in good faith but are not legally binding arbitration.

16. Limitation of Liability

To the maximum extent permitted by applicable law:

• CabaConnect provides the Service "as is" and "as available" without warranties of any kind.
• CabaConnect shall not be liable for any indirect, incidental, special, consequential, or punitive damages.
• CabaConnect is not responsible for the actions, products, or services of any buyer or traveler.
• CabaConnect is not responsible for any customs, import, or export issues arising from transactions.
• CabaConnect's total liability for any claim shall not exceed the amount of fees paid by you to CabaConnect in the twelve (12) months preceding the claim.

17. Changes to These Terms

CabaConnect may update these Terms at any time. When changes are made, we will update the "Last updated" date at the top of this page. For significant changes, we will notify you via the app or email. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

18. Contact Us

If you have any questions or concerns about these Terms, please contact us at:

• Email: support@cabaconnect.com
• Company: CabaConnect